![]() Manually attempting to restart the device yourself during this process could cause the reset to fail. If you don’t know your BitLocker key, see Find my BitLocker recovery key.ĭuring the resetting process, it is possible that your screen may go black for a long period of time (occasionally upwards of 15 minutes) and that your device may attempt to restart itself during this period. If you’ve encrypted your device, you’ll need your BitLocker key to reset your PC. You suspect your device has been infectedĬlick one of the recovery options below and follow the steps to try to get things working again. Your PC isn't working well and you recently installed an app Go back to your previous version of Windows You want to reinstall your previous operating system Use a recovery drive to restore or recover your PC Your PC won't start and you've created a recovery drive Use installation media to restore your PC Your PC won't start and you haven't created a recovery drive Use installation media to reinstall Windows 11 Your PC won't start, you haven't created a recovery drive, and resetting your PC didn't work Your PC isn’t working well and it’s been a while since you installed an app or changed system settings Your PC isn't working well and you recently installed an update If you're prompted for an administrator password or confirmation, type the password or provide confirmation.If you're having problems with your PC, the following table can help you decide which recovery option to use. In the list of hardware categories, find the device that you want to update, and then double-click the device name.Ĭlick the Driver tab, click Update Driver, and then follow the instructions. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager. (You must be logged on as an administrator to perform these steps.) If you download a driver that isn't self-installing, follow these steps. Some devices have drivers that you need to install yourself. Most drivers are self-installing-after you download them, you usually just double-click the file to begin the installation, and then the driver installs itself on your computer. Once you find the updated driver, follow the installation instructions on the website. Driver updates are often available in the support section of such sites. But if Windows can't find a driver for your device, you can look for a driver on the device manufacturer's website. It's best to let Windows install device drivers automatically. You can also allow anyone using your computer to install updates by selecting the Allow all users to install updates on this computer check box. Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box, and then click OK. You can decide which updates to automatically download and install. Under Important updates, click an item in the list. To get all available updates for your devices, periodically check Windows Update for optional updates. Optional updates aren't downloaded or installed automatically. You can set Windows to automatically install important and recommended updates or important updates only. To automatically get available driver updates for your hardware, set Windows to install recommended updates. Windows Update will tell you if the updates were successfully installed. On the Windows Update page, click Install updates. There might not be any available driver updates. On the Select the updates you want to install page, look for updates for your hardware devices, select the check box for each driver that you want to install, and then click OK. Each type of update might include drivers. Windows Update tells you if an update is important, recommended, or optional. If there are any available updates, click the links to see more information about each update. In the left pane, click Check for updates. In the search box, type Update, and then, in the list of results, click Windows Update. Open Windows Update by clicking the Start button. Then, you can install the updated drivers. You can check Windows Update any time to see if it's found updated drivers for your hardware, especially if you recently installed a new device.
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